Monday, September 25, 2017
Delivery & Returns
Delivery

We deliver to addresses within the UK, Europe and Worldwide. Your parcel may require a signature on delivery.

We aim to deliver the items ordered by the date quoted for delivery but delivery times are not guaranteed. If delivery is delayed due to any cause beyond our reasonable control, the delivery date will be extended by a reasonable period and we will contact you to arrange an alternative time.
If you are not in agreement we can offer a refund and cancel the order.

Risk of damage to or loss of items purchased from us passes to you at the time of delivery. You will only own the goods once they have been successfully delivered and when we have received payment in full.

You should inspect the goods when you receive them for defects or damage and notify us as soon as possible if there are any problems. Damages and shortages must be notified within 7 working days of delivery.

We calculate the delivery costs according to the total weight of your order
.

UK Delivery Costs (estimated delivery time is 5 - 7 working days).
up to 100g - £1.00
101g to 750g - £3.00
751g to 1000g - £5.40
1001g to 2000g - £8.20
2001g to 5000g - £14.00
over 5000g - £20.00

Europe Delivery Costs (estimated delivery time is 6 - 8 working days).
up to 100g - £3.00
101g to 500g - £5.00
501g to 1000g - £8.00

1001g to 1500g - £11.00
1501g to 2000g - £14.00
2001g to 2500g - £21.84

2501g to 3000g - £24.72
3001g to 4000g - £30.48
4001g to 5000g - £36.24

5001g to 6000g - £40.08
6001g to 7000g - £43.92
7001g to 8000g - £47.76
over 8000g - £51.60

 

 

Rest of the World Delivery Costs (estimated delivery time is 7 - 9 working days).
up to 100g - £3.60
101g to 500g - £8.50
501g to 1000g - £14.90
1001g to 1500g - £21.30
1501g to 2000g - £27.70
2001g to 2500g - £32.00
2501g to 3000g - £38.00
over £3000 - £44.00


Returns

Good Rich Goods
hope that you will be pleased with your product.  In the event you would like to return a product, please e-mail us at info@goodrichgoods.com with the following details and wait for a reply before sending your goods back to us:
Name, Address, Email Address, Phone Number, item(s) and quantity ordered, reason for returning.

Please pack the item(s) securely, enclose your delivery note and return to us within 7 working days.  We recommend that you use a recorded delivery service. You should then retain proof of postage.  Please note that you will be responsible for the costs of returning the goods to us unless of course we delivered the item in error or the item is damaged. If this is the case we will refund you the cost of the item, the cost of delivery and the cost of returning the item.  If you require a replacement order to be sent to you, you must return the original item within 7 working days of receiving it.
A refund for the goods will be issued on receipt of the returned item(s).

Please send returns to: Good Rich Goods, 2 Rectory Cottage, Boyton, BA12 0SS, Wiltshire