Friday, November 17, 2017
Terms & Conditions
These terms describe the basis for sale by us and purchase by you of the products on this web site. We comply with the European Union Distance Selling Directive. Our Terms & Conditions must be agreed to before your order can be processed. It is important that you read and understand these terms because they affect your rights and liabilities. Your statutory rights as a consumer are not affected.

The Contract
Your contract to purchase the goods starts when we confirm that payment has been received and we accept your offer to buy.  Your contract to purchase the goods is concluded when we confirm that the items have been dispatched to you.

Your Right To Cancel
We hope that you will be pleased with your products.  However you have the right to cancel the contract for your purchase within a period of 7 working days, ending 7 working days after the day your receive the goods.  We regret that we cannot accept cancellations for our food products where the item has been unsealed.  You have a duty to take reasonable care of the goods throughout the cancellation period. If you wish to cancel please let us know by email at info@goodrichgoods.co.uk

Returns
T
o return a product, please e-mail us at info@goodrichgoods.co.uk with the following details and wait for a reply before sending your goods back to us:
Name, Address, Email Address, Phone Number, item(s) and quantity ordered, reason for returning.

Please pack the item(s) securely, enclose your delivery note and
return to us within 7 working days.  We recommend that you use a recorded delivery service. You should then retain proof of postage.  Please note that you will be responsible for the costs of returning the goods to us unless of course we delivered the item in error or the item is damaged. If this is the case we will refund you the cost of the item, the cost of delivery and the cost of returning the item.  If you require a replacement order to be sent to you, you must return the original item within 7 working days of receiving it.
A refund for the goods will be issued on receipt of the returned item(s).


Please send returns to: Good Rich Goods, 17 Assisi Road, Salisbury, Wiltshire, SP1 3QZ


Delivery

We deliver to addresses within the UK, Europe and Worldwide. Your parcel may require a signature on delivery.
We aim to deliver the items ordered by the date quoted for delivery but delivery times are not guaranteed. If delivery is delayed due to any cause beyond our reasonable control, the delivery date will be extended by a reasonable period and we will contact you to arrange an alternative time.  If you are not in agreement we can offer a refund and cancel the order.
Risk of damage to or loss of items purchased from us passes to you at the time of delivery. You will only own the goods once they have been successfully delivered and when we have received payment in full.
You should inspect the goods when you receive them for defects or damage and notify us as soon as possible if there are any problems. Damages and shortages must be notified within 7 working days of delivery.

We calculate the delivery costs according to the total weight of your order.

UK Delivery Costs (estimated delivery time is 5 - 7 working days).
up to 100g - £1.00
101g to 750g - £3.00
751g to 1000g - £5.40
1001g to 2000g - £8.20
2001g to 5000g - £14.00
over 5000g - £20.00

Europe Delivery Costs (estimated delivery time is 6 - 8 working days).
up to 100g - £3.00
101g to 500g - £5.00
501g to 1000g - £8.00

1001g to 1500g - £11.00
1501g to 2000g - £14.00
2001g to 2500g - £21.84

2501g to 3000g - £24.72
3001g to 4000g - £30.48
4001g to 5000g - £36.24

5001g to 6000g - £40.08
6001g to 7000g - £43.92
7001g to 8000g - £47.76
over 8000g - £51.60

 

 

Rest of the World Delivery Costs (estimated delivery time is 7 - 9 working days).
up to 100g - £3.60
101g to 500g - £8.50
501g to 1000g - £14.90
1001g to 1500g - £21.30
1501g to 2000g - £27.70
2001g to 2500g - £32.00
2501g to 3000g - £38.00
over £3000 - £44.00
 

Prices
We reserve the right to change the prices of our products at any time.  If the prices of our products change between the date we accept your order and the proposed delivery date, we will honour the original price.
The prices shown on the product page do not include VAT as we are not VAT registered. Local taxes & duties for those outside the EU are the responsibility of the shopper in the country of destination.

Payment

We use the secure PayPal payment system.  They accept all major debit & credit cards i
ncluding MasterCard, Visa, Visa Electron, Switch and Solo.
Your payment will be deducted prior to sending the goods ordered. We will not supply the goods to you until we have received payment of your order.

Order confirmations
You will receive confirmation of your order by email. Please check that the details are correct. If there are any mistakes, please email us immediately. In the unlikely event of us being unable to fulfil all or part of your order we will advise you as soon as it is possible. If payment has been made on an order that we are unable to fulfil we will refund the payment.

Privacy
Please see our Privacy Policy.

Our Website

All images, text, graphics, artwork and logos and other content on our website is owned by Good Rich Goods unless otherwise stated. No part of the website may be reproduced without Good Rich Goods consent.